Digital Goods Refund Policy
At Dream-a-Month, we exist to delight our customers. Each product we offer is designed to inspire you and your giftees. On the off chance you have difficulty with your digital goods, please refer to the Digital Download Return Policy below.
If you receive a defective, damaged or incorrect product, please contact us at firstname.lastname@example.org and a replacement will be sent.
Digital Download Return Policy:
There are NO RETURNS OR REFUNDS for products that are purchased as a Digital Download. If you are having difficulty Downloading please contact Customer Service Mon-Friday 10A to 7P EST at 480-750-8779 or email us at email@example.com. You will hear back from us within 1 business day.
We offer refunds on purchase of our digital goods. However, since we deal with digital goods, we honor requests for refunds for the following reasons:
Non-delivery of the product: Due to an issue with the email service, you do not receive a delivery e-mail from us. Depending on the price of the product, https://dream-a-month.com may require you to first submit proof that you have submitted a report to the mail service describing the missing item;
Download issues: If you have problems that prevent you from downloading the product. https://dream-a-month.com recommends that you contact the support team for your browser provider, as https://dream-a-month.com ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;
Irreparable defects with the software: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples (in the form of video overviews, demo links, product samples) of each type of the product offered before making a purchase.